Privacy Policy

1. Introduction

Sovev (“we”, “our”, or “us”) operates the sovev.io website and the Sovev platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and contact details when you create an account or contact us.
• Device & Sensor Data: Equipment telemetry including vibration readings, temperature, RPM, and other operational metrics transmitted by IoT sensors connected to our platform.
• Usage Data: Information about how you interact with our website and platform, including pages visited, features used, and session duration.
• Technical Data: IP address, browser type, operating system, and device information collected automatically when you access our services.
• Communication Data: Content of messages you send us via email, contact forms, or support channels.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our predictive maintenance platform.
• Process and analyze sensor data to generate equipment health insights and failure predictions.
• Send you alerts, notifications, and maintenance recommendations.
• Respond to your inquiries and provide customer support.
• Send you product updates, newsletters, and marketing communications (with your consent).
• Monitor and analyze usage trends to improve our services.
• Detect, prevent, and address technical issues and security threats.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics, email delivery).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Sensor and equipment data is retained in accordance with your subscription plan. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@sovev.io.

8. Cookies

We use essential cookies to ensure our website functions properly, and analytics cookies to understand how visitors use our site. For more details, see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

contact@sovev.io